Winberry casino Terms of Use ᐈ Transparent rules for players

Terms and Conditions

Last updated: July 14, 2026

1. Introduction
These terms and conditions and the documents referenced below (the “Terms”) apply to your use of https://winberry.casino/ (the “Website”) and its related or connected services (collectively, the “Service”).
You should read these Terms carefully, as they contain important information regarding your rights and responsibilities related to using the Website and form a legally binding agreement between you, our client ("Client"), and us. By using this Website and/or accessing the Service, you, whether as a guest or a registered user with an account ("Account"), agree to be bound by these Terms, as well as any amendments that may be published from time to time. If you do not accept these Terms, you should refrain from accessing the Service or using the Website.
The Service is operated by 3-102-937610 SRL, a limited liability company registered in Costa Rica under registration number 3102937610, with its registered office at San Jose, Montes, De Oca, Barrio Dent, from Centro Cultural Costarricense Northeasterno, two hundred meters north and fifty meters east, ofident building, office number three, Costa Rica (the “Company”), licensed in the State of Anjouan under Computer Gambling Law No. 007 of 2005.
2. General Provisions
We reserve the right to revise and modify the Terms (including any documents referenced below) at any time. You should periodically visit this page to review the Terms. Amendments become binding and effective immediately upon posting on this Website. If you object to any such changes, you must immediately cease using the Service. Your continued use of the Website following such posting will constitute your agreement to be bound by the amended Terms. Any bets not settled prior to the entry into force of the amended Terms will be governed by the previously applicable Terms.
3. Your obligations
You acknowledge that at all times when accessing the Website and using the Service:
3.1 You are over 18 years of age or have reached the legal age for gambling or gaming activities under the laws applicable to you. We reserve the right to request proof of age from you at any time.
3.2 You have legal capacity and can enter into a legally binding agreement with us. You must not access the Website or use the Service if you lack legal capacity.
3.3 You are a resident of a jurisdiction where gambling is permitted. You are not a resident of a country where access to online gambling is prohibited for residents or any person located within such country. You are solely responsible for ensuring that your use of the Service is legal.
3.4 You may not use VPNs, proxies or similar services or devices that mask or replace the identification of your real location.
3.5 You are an authorized user of the payment method you use.
3.6 You must make all payments to us in good faith and not attempt to reverse a payment made or take any action that would result in the reversal of such payment by a third party.
3.7 By placing bets, you may lose some or all of the money you deposit into the Service in accordance with these Terms and you will be fully responsible for such loss.
3.8 When placing bets, you must not use any information obtained in violation of any applicable laws of the country in which you were located at the time the bet was placed.
3.9 You are not acting on behalf of another party or for commercial purposes, but solely on your own behalf as a private individual in your personal capacity.
3.10 You must not attempt to manipulate any market or element within the Service unfairly or in a way that adversely affects the integrity of the Service or us.
3.11 You must at all times act in good faith towards us and the Service in relation to all bets placed using the Service.
3.12 You, or, if applicable, your employees, employers, agents or family members, are not registered as an Affiliate in our affiliate program.
4. Restrictions on use

4.1 You must not use the Service:

4.1.1 If you are under 18 years of age (or under the age of majority in the jurisdiction applicable to you), or if you cannot legally enter into a binding agreement with us, or you are acting as an agent or otherwise on behalf of someone under 18 years of age (or under the age of majority in the jurisdiction applicable to you);

4.1.2. If you reside in a country in which access to online gambling is prohibited for its residents or any person located within the territory of such country.

4.1.3. If you are a resident of one of the following countries or access the Website from one of the following countries:

● Austria ● France and its territories ● Germany ● The Netherlands and its territories ● Spain ● Union of the Comoros ● United Kingdom ● USA and its territories ● all countries blacklisted by the FATF, ● any other jurisdiction deemed prohibited by the Anjouan Offshore Financial Services Authority.

4.1.4. To collect nicknames, email addresses and/or other information of other Clients by any means (for example, by sending spam, other types of unsolicited emails or unauthorized framing of or links to the Service);

4.1.5. To disrupt or have an excessive impact on the activities of other Clients or on the operation of the Service as a whole;

4.1.6. To promote unsolicited commercial advertisements, affiliate links, and other forms of advertising, which may be removed from the Service without notice;

4.1.7. In any way that, in our reasonable opinion, could be considered an attempt to: (i) defraud the Service or another Client using the Service; or (ii) conspire with any other Client using the Service to obtain an unfair advantage;

4.1.8. To use zero-risk or minimal-risk strategies aimed at artificially fulfilling bonus wagering requirements, mandatory turnover of funds (wager) and/or money laundering. Such actions include, without limitation: (i) mutually exclusive bets, including simultaneous bets on opposite outcomes (e.g. Red and Black in roulette, Player and Banker in baccarat); and (ii) safe bets, including placing bets covering more than 65% of possible outcomes in a single round ( e.g. more than 24 numbers in roulette);

4.1.9. To collect (parse) our odds or violate any of our intellectual property rights; or

4.1.10. For any illegal activity.

4.2 You may not sell or transfer your account to any third party, nor may you purchase a player account from any third party.
4.3 You may not transfer funds between gaming accounts in any way.
4.4 We may terminate your Account immediately upon written notice if you use the Service for unauthorized purposes. In certain circumstances, we may also take legal action against you.
4.5 Employees of the Company, its licensees, distributors, wholesalers, subsidiaries, advertising, promotional, or other agencies, media partners, contractors, retailers, and members of their immediate families are NOT permitted to use the Service for real money without the prior consent of the Company's Director or CEO. If such activity is detected, the account(s) will be immediately closed, and all bonuses/winnings will be forfeited.
5. Registration
You agree that at any time while using the Service:
5.1 We reserve the right to refuse to accept an application for registration from any applicant at our sole discretion and without obligation to provide a specific reason.
5.2 Before using the Service, you must personally complete the registration form and read and accept these Terms. To begin placing bets on the Service or withdraw your winnings, we may require you to become a verified Client, which includes passing certain checks. You may be required to provide valid identification and any other document deemed necessary. This includes, but is not limited to, photo identification (a copy of your passport, driver's license, or national ID card) and a recent utility bill with your name and address as proof of residence. We reserve the right to suspend betting or limit Account capabilities until the required information is received. This procedure is carried out in accordance with applicable gaming regulations and anti-money laundering legislation. In addition, you will be required to fund your Service Account using the payment methods specified in the payment section of our Website.
5.3 You must provide accurate contact information, including a valid email address (the "Registered Email Address"), and update such information to maintain its accuracy. You are responsible for maintaining your contact information up-to-date in your Account. Failure to do so may result in you not receiving important Account-related notices and information, including changes we make to these Terms. We identify and communicate with our Clients through their Registered Email Address. The Client is responsible for maintaining an active and unique email account, providing us with the correct email address, and notifying the Company of any changes to their email address. Each Client is solely responsible for maintaining the security of their Registered Email Address to prevent any third party from using their Registered Email Address. The Company is not liable for any damages or losses believed or alleged to have arisen as a result of communications between the Company and the Client using the Registered Email Address. Any Client who does not have an email address at which the Company can contact them will have their Account suspended until such an address is provided to us. We will immediately suspend your Account with written notice if you intentionally provide false or inaccurate personal information. In certain circumstances, we may also take legal action against you and/or contact the relevant authorities, who may also take action against you.
5.4 You are permitted to register only one Account for the Service. Accounts are subject to immediate termination if it is discovered that you have registered multiple Accounts. This includes the use of representatives, relatives, partners, affiliates, related persons, controlled persons, and/or third parties acting on your behalf.
5.5 To ensure your financial integrity and verify your identity, we may ask you to provide us with additional personal information, such as your first and last name, or use any third-party information providers we deem necessary. If any additional personal information is received from third-party sources, we will notify you of the data received.
5.6 You must keep your password for the Service confidential. Provided that the requested Account information has been correctly provided, we reserve the right to assume that bets, deposits, and withdrawals were made by you. We advise you to change your password regularly and never disclose it to third parties. You are responsible for protecting your password, and any failure to do so will be at your sole risk and expense. You may log out of the Service at the end of each session. If you believe that any information about your Account has been misused by a third party, or your Account has been hacked, or your password has been disclosed by a third party, you must notify us immediately. You must notify us if your Registered Email Address has been hacked; however, we may require you to provide additional information/documentation so that we can verify your identity. We will immediately suspend your Account upon learning of such an incident. In the meantime, you remain responsible for all activity on your Account, including access by third parties, whether or not authorized by you.
5.7 You must not under any circumstances transmit any content or other information about the Service to another Client or any other party using screen capturing (or other similar method), or display such information or content in a frame or in any other way different from how it would appear if such Client or third party entered the URL of the Service into a browser.
5.8 Upon registration, you will be able to use all currencies available on the website. These will be the currencies for your deposits, withdrawals, and placed and matched bets within the Service, as specified in these Terms. Some payment methods do not support all currencies. In such cases, the processing currency will be displayed along with a conversion calculator available on the page.
5.9 We are under no obligation to open an Account for you, and our registration form on the website is merely an invitation to make offers. The decision whether to open an Account for you is entirely in our sole discretion, and if we refuse to open an Account, we are under no obligation to provide you with a reason for refusal.
5.10 After receiving your application, we may contact you to request additional information and/or documentation to comply with our regulatory and legal obligations.
6. Your Account
6.1 Each Player is allowed to have only one (1) Account.
6.2 You may not use the same device, IP address, payment method, browser environment, technical identifier, or other similar identifier to log into multiple different Accounts or to use the Service through multiple Accounts if, in our reasonable opinion, this indicates duplicate, related, suspicious, or fraudulent activity.
6.3 Violation of this rule may result in immediate blocking or suspension of the Account, cancellation of bonuses, winnings and/or bets, as well as withholding or delaying the processing of funds pending verification.
6.4 We reserve the right to close or suspend any Account without prior notice and refund all funds. In this case, any existing contractual obligations will be fulfilled.
6.5 We reserve the right to refuse, restrict, void or limit any bet at any time for any reason, including any bet that is suspected to have been made fraudulently in order to circumvent our betting limits and/or our system rules.
6.6 If any amount is credited to your Account in error, it remains our property and when we become aware of such error, we will notify you and the amount will be debited from your Account.
6.7 If for any reason your Account goes into overdraft, you owe us the overdraft amount.
6.8 You must notify us as soon as you become aware of any errors relating to your Account.
6.9 Please remember that betting is for entertainment and enjoyment only, and you should stop as soon as it no longer brings you joy. Never bet more than you can afford to lose. If you feel you may have lost control of your gambling, we offer the option of self-exclusion. Simply send a message to our Customer Support Department from your registered email address indicating your wish to SELF-EXCLUDE. This request will take effect within 24 hours of receipt. In this case, your account will be disabled until further notice, and you will not be able to access it.
6.10 You may not transfer, sell, or pledge your Account to another person. This prohibition includes the transfer of any assets of any value, including, but not limited to, ownership of accounts, winnings, deposits, bets, rights and/or claims in connection with these assets, whether legal, commercial, or otherwise. The prohibition on such transfers also includes, but is not limited to, encumbrance, pledge, assignment, usufruct, trade, brokerage, mortgage, and/or gift in cooperation with a fiduciary or any other third party, company, individual, legal entity, foundation, and/or association in any form.
6.11 If you wish to close your account with us, please send an email from your Registered Email Address to our Customer Support Department via the links on the Website.
7. Depositing funds
7.1All deposits must be made from an account, payment system, or credit card registered in your name. Any deposits made in any other currency will be converted using the daily exchange rate obtained from oanda.com, or the current exchange rate of our own bank or payment processor, after which your account will be credited accordingly. Please note that some payment systems may charge additional currency conversion fees, which will be deducted from your deposit amount. All balance credits, including deposits and rewards (including tournament winnings), are subject to a mandatory wagering requirement of 3x before withdrawal.
7.2 Deposits and withdrawals of client funds may be subject to fees and charges, which can be found on the Website. In most cases, we cover the transaction fees for funding your Account. You are responsible for any bank fees you may incur in connection with depositing funds with us.
7.3 The Company is not a financial institution and uses third-party electronic payment processors to process credit and debit card deposits; these are not processed directly by us. If you deposit funds using a credit or debit card, your Account will only be credited if we receive an approval and authorization code from the payment issuer. If your card issuer does not provide such authorization, your Account will not be credited with these funds.
7.4 You agree to pay in full any and all fees and charges owed to us or payment providers in connection with your use of the Service. You also agree not to chargeback, refuse, reverse, or otherwise cancel your deposits, and in any such event, you will return and compensate us for such unpaid deposits, including any costs incurred by us in collecting your deposit, and you agree that any winnings from bets made using these returned funds will be forfeited. You acknowledge and agree that your gaming account is not a bank account and is therefore not guaranteed, insured, or otherwise protected by any deposit insurance, bank insurance, or any other similar insurance system in any other jurisdiction, including, without limitation, your local jurisdiction. Furthermore, your gaming account does not earn interest on any funds held therein.
7.5 If you choose to accept any of our promotional or bonus offers by entering a bonus code during your deposit, you agree to the Bonus Terms and the terms of each specific bonus.
7.6 Funds obtained from criminal and/or illegal and/or unauthorized activity must not be deposited with us.
7.7 If you deposit funds using a credit card, we recommend that you keep a copy of your transaction records and a copy of these Terms.
7.8 Online gambling may be illegal in your jurisdiction; if so, you are not authorized to use your payment card to make a deposit on this website. You are responsible for ensuring you are aware of the laws regarding online gambling in your country of residence.
8. Withdrawal of funds
8.1 You may withdraw any unused and confirmed funds in your gaming account by submitting a withdrawal request in accordance with our withdrawal terms. All deposits and other balance credits are subject to mandatory wagering at a rate of 3 (three times) the amount of the corresponding credit before the withdrawal request. A withdrawal request prior to the applicable 3x wagering requirement may be rejected. The minimum withdrawal amount per transaction is €10 (or the equivalent in another currency), except upon account closure, in which case you may withdraw the entire balance.
The following basic withdrawal limits apply to players:
(i) for players with total deposits of less than €1,500 - no more than €1,500 per day, €3,000 per week and €15,000 per month;
(ii) for players with a total deposit amount of €1,500 or more – no more than €2,500 per day, €5,500 per week and €25,000 per month;
(iii) For players with a total deposit amount of €10,000 or more – no more than €4,000 per day, €20,000 per week, and €50,000 per month. The Company reserves the right to set individual withdrawal limits, the maximum bet size, as well as the speed, order, and timing of payout processing, depending on the Client's activity history, risk level, current verification, the payment methods used, the request amount, and other factors. Individual conditions may be applied both upwards and downwards to limits and are not subject to mandatory prior notification, unless otherwise provided in the agreement with the Client. Additional privileges, including accelerated payouts and flexible limits, may be available to VIP program participants and are considered by the Company on an individual basis.
8.2 There is no fee for withdrawals if you have met the applicable wagering requirement of ×3 as set forth in these Terms. If such requirement is not met, we reserve the right to reject the withdrawal request and/or, if processing of the withdrawal is permitted at our sole discretion, charge an 8% fee with a minimum of €4 (or the equivalent in your account currency) to combat money laundering and abuse of the payment infrastructure.
8.3 We reserve the right to request photo identification, proof of address, or perform additional verification procedures (such as a selfie, a verification call, etc.) to confirm your identity before providing any withdrawals from your Account. We also reserve the right to conduct identity verification at any time during your relationship with us.
8.4 All withdrawals must be made to the original debit or credit card, bank account, or payment method used to deposit funds into your Account. We may, and always at our sole discretion, allow you to withdraw funds to a payment method different from the one used to make your initial deposit. This will always be subject to additional security checks.
8.5 If you wish to withdraw funds but your account is unavailable, inactive (dormant), blocked or closed, please contact our Customer Support Team.
8.6 Basic and individual withdrawal limits, maximum bets, and the speed, priority, and timing of payout processing apply in accordance with Section 8.1 of these Terms. The Company may temporarily limit, delay, or suspend withdrawal processing for the duration of an investigation, risk assessment, verification requirements, suspicious activity investigation, or compliance review.
8.7 Please note that we cannot guarantee successful processing of withdrawals or refunds in the event that you breach the limited use policy set out in paragraphs 3.3 and 4.
9. Payment transactions and processors
9.1 You are fully responsible for paying all monies owed to us. You must make all payments to us in good faith and not attempt to reverse a payment or take any action that would cause a third party to reverse such a payment in order to avoid a legally incurred liability. You will reimburse us for any chargebacks, payment refusals, or reversals you make, as well as any losses we incur as a result. We also reserve the right to charge an administrative fee of €50 or the equivalent in foreign currency for each chargeback, payment refusal, or reversal you make.
9.2 We reserve the right to use third party electronic payment processors and/or acquiring banks to process payments made by you and you agree to be bound by their terms and conditions, provided that they have been brought to your attention and those terms and conditions do not conflict with these Terms and Conditions.
9.3 All transactions made on our website may be checked to prevent money laundering and terrorist financing. Suspicious transactions will be reported to the appropriate authorities.
10. Errors
10.1 In the event of an error or malfunction in our system or processes, all bets will be void. You are obligated to notify us immediately upon becoming aware of such errors or malfunctions.
10.2 We make every effort to avoid errors in publishing bookmaker lines. However, if, as a result of human error or system problems, a bet is accepted at odds that: differ significantly from those available on the market at the time the bet is placed; or are clearly incorrect, given the likelihood of the event occurring at the time the bet is placed, we reserve the right to void or invalidate such a bet, or to void or invalidate a bet placed after the event has started.
10.3 We reserve the right to recover any overpaid amounts from you and adjust your Account to correct any errors. An example of such an error might be if the price is incorrectly displayed or if we enter the outcome of an event incorrectly. If there are insufficient funds in your Account, we may require you to pay us the relevant outstanding amount related to any erroneous bets or wagers. Accordingly, we reserve the right to void, reduce, or delete any pending games, regardless of whether they were placed using funds obtained as a result of the error.
11. Game rules, returns and cancellations
11.1 The winner of an event is determined on the settlement date of the event and we will not recognise protested or reversed decisions for betting purposes.
11.2 All published results are considered final after 72 hours, and no requests will be considered after this period. Within 72 hours of results being published, we will reset/correct results only due to human error, system error, or errors made by the source of the results referenced.
11.3 If the result of a match is cancelled for any reason by the match's governing body during the payment period, all monies will be refunded.
11.4 If a draw occurs in a game where a draw option is offered, all bets on the team winning or losing are lost. If a draw option is not offered, all bets will be refunded in the event of a draw. If a draw option was not available, any extra time played will count.
11.5 If a result cannot be verified by us, for example if the broadcast of an event is interrupted (and cannot be verified by another source), then at our option bets on that event will be void and stakes will be refunded.
11.6 Minimum and maximum bet amounts for all events are determined by us and are subject to change without prior written notice. We also reserve the right to adjust limits for individual Accounts.
11.7 Clients are solely responsible for transactions on their Account. Once a transaction is completed, it cannot be changed. We are not responsible for missed or duplicate bets made by Clients and will not consider any discrepancies due to missed or duplicate bets. Clients can review their transactions in the "My Account" section of the website after each session to ensure that all requested bets have been accepted.
11.8 A match is considered to have taken place if the two teams are correct, regardless of the League heading under which it is posted on our Website.
11.9 The dates and start times displayed on the Website for esports matches are indicative only and do not guarantee their accuracy. If a match is suspended or postponed and not resumed within 72 hours of the actual scheduled start time, the match is considered a failure, and bets will be refunded. The exception is any bet on whether a team/player will advance to the next round of a tournament or win the tournament; such a bet will remain valid regardless of the suspended or postponed match.
11.10 If an event is published by us with an incorrect date, all bets will stand based on the date announced by the governing body.
11.11 If a team uses a substitution (standin), the result is still valid as it was the team's choice to use the substitution.
11.12 The Company reserves the right to remove events, markets and any other products from the Website.
11.13 An in-depth explanation of our sports betting rules can be found on a separate page: SPORTS BETTING RULES.
12. Communications and notifications
12.1 All communications and notices required to be made by you to us under these Terms shall be sent via the Customer Support form on the Website.
12.2 All communications and notices required to be made by us to you under these Terms, unless otherwise specified in these Terms, will be either published on the Website or sent to the Registered Email Address we maintain in our system for the relevant Client. The method of such communication will be determined at our sole and exclusive discretion.
12.3 All communications and notices to be given under these Terms by either party must be in English, in writing, and must be sent to and received from the Registered Email Address in your Account.
12.4 From time to time, we may contact you via email to provide information about rates, unique promotional offers, and other information. You agree to receive such emails when you agree to these Terms and Conditions when registering on the Website. You may opt out of receiving such promotional offers from us at any time by submitting a request to Customer Support.
13. Circumstances beyond our control
We cannot be held liable for any failure or delay in providing the Service due to a Force Majeure event that is reasonably considered beyond our control despite our taking reasonable preventive measures, such as: an act of God; a labor or commercial dispute; a power outage; an act, omission, or failure of any government or authority; an obstruction or failure of telecommunications services; or any other delay or failure caused by a third party, and we will not be liable for any resulting loss or damage you may suffer. In such an event, we reserve the right to cancel or suspend the Service without incurring any liability.
14. Responsibility
14.1 To the extent permitted by applicable law, we will not compensate you for any reasonably foreseeable loss or damage (whether direct or indirect) you may suffer if we fail to perform our obligations under these Terms, unless we are in breach of any duty imposed on us by law (including if we cause death or personal injury through our negligence), in which case we will have no liability to you if the failure is due to: (i) your own fault; (ii) a third party unconnected with our performance of these Terms (such as problems due to network performance, congestion, connectivity or the performance of your computer equipment); or (iii) any other events that neither we nor our suppliers could have foreseen or prevented, even if we or they had exercised reasonable care. As this service is for consumer use only, we accept no liability for any commercial loss of any kind.
14.2 In the event that we are found liable for any event under these Terms, our aggregate liability to you under or in connection with these Terms will not exceed (a) the amount of the bets and/or wagers placed by you through your account in respect of the relevant bet/wager or product giving rise to the relevant liability, or (b) in aggregate C500, whichever is lower.
14.3 We strongly recommend that you (i) check the suitability and compatibility of the service with your own computer equipment before use; and (ii) take reasonable precautions to protect against malicious programs or devices, including installing anti-virus software.
15. Gambling by minors
15.1 If we suspect that you are under 18 years of age, or receive notice that you were under 18 years of age (or under the age of majority in the jurisdiction applicable to you) when you placed any bets through the Service, your Account will be suspended (blocked) to prevent further bets being placed or funds being withdrawn from your Account. We will then investigate the matter, including whether you placed bets as an agent or otherwise on behalf of a person under 18 years of age (or under the age of majority in the jurisdiction applicable to you). If we find that you: (a) are; (b) were under 18 years of age or under the applicable age of majority at the relevant time; or (c) placed bets as an agent or on behalf of a person under 18 years of age or under the applicable age of majority:
All winnings currently held in your Account or due for credit will be withheld; any winnings received from bets placed through the Service while underage must be paid to us upon demand (if you fail to comply with this provision, we will take steps to recover all costs associated with collecting such amounts); and/or any funds deposited into your Account that are not winnings will be returned to you OR withheld until you reach 18 years of age, at our sole discretion. We reserve the right to deduct payment transaction fees from the refund amount, including fees for deposits into your Account that we have covered.
15.2 This condition also applies to you if you are over 18 years of age but place your bets in a jurisdiction which sets the legal age for betting above 18 years and you are under that minimum legal age in that jurisdiction.
15.3 If we suspect that you are breaching the provisions of this Section or attempting to rely on them for fraudulent purposes, we reserve the right to take any necessary steps to investigate the matter, including notifying the relevant law enforcement authorities.
16. Fraud
We will seek criminal and civil penalties against any Client involved in fraud, dishonesty, or criminal activity. We will suspend payments to any Client suspected of engaging in any of these activities. The Client agrees to reimburse and pay us upon demand for all expenses, fees, or losses incurred by us (including any direct, indirect, or consequential losses, loss of profit, loss of business, and loss of reputation) arising directly or indirectly from the Client's fraud, dishonesty, or criminal activity.
17. Intellectual property
17.1 Any unauthorised use of our name and logo may result in legal action against you.
17.2 As between you and us, we are the sole owners of the rights to the Service, our technology, software, and business systems ("Systems"), as well as our odds. You must not use your personal profile for commercial purposes (e.g., selling your status to an advertiser); and if you choose a nickname for your Account, we reserve the right to delete or restore it if we deem it appropriate.
17.3 You may not use our URL, trademarks, trade names and/or business dress, logos (the “Marks”) and/or our rates in connection with any product or service that is not ours, in any manner that is likely to cause confusion among Customers or the public, or in any manner that disparages us.
17.4 Except as expressly provided in these Terms, we and our licensors do not grant you any express or implied rights, licenses, title, or interest in or to the Systems or Marks, and all such rights, licenses, title, and interest are expressly reserved by us and our licensors. You agree not to use any automatic or manual devices to monitor or copy web pages or content within the Service. Any unauthorized use or reproduction may result in legal action against you.
18. Your license
18.1 Subject to your compliance with these Terms and your adherence to them, we grant you a non-exclusive, limited, non-transferable, and non-sublicensable license to access and use the Service solely for your personal, non-commercial purposes. Our license terminates if our agreement with you under these Terms ends.
18.2 Except for your own content, you may not under any circumstances modify, publish, transmit, assign, sell, reproduce, upload, post, distribute, perform, display, create derivative works from, or in any way exploit the Service and/or any content on it or the software contained therein, except as expressly permitted by us in these Terms or otherwise on the Website. No information or content on the Service or provided to you in connection with the Service may be altered or modified, combined with other data, or published in any form, including, for example, screen scraping or database scraping or any other activity aimed at collecting, storing, rearranging, or manipulating such information or content.
18.3 Any failure by you to comply with this Section may also constitute an infringement of our intellectual property rights and other proprietary rights or the rights of third parties, which may subject you to civil liability and/or criminal prosecution.
19. Your behavior and safety
19.1 For your protection and the protection of all our Customers, posting any content on the Service or engaging in conduct in connection with the Service and/or the Service that is in any way unlawful, inappropriate or objectionable ( “Prohibited Conduct”) is strictly prohibited.
19.2 If you engage in Prohibited Conduct, or we determine in our sole discretion that you have engaged in Prohibited Conduct, your Account and/or your access to or use of the Service may be terminated immediately without notice to you. Legal action may be taken.
19.3 Prohibited Conduct includes, without limitation, accessing or using the Service to: promote or distribute information that you know is false, misleading or unlawful; engage in any unlawful or illegal activity, such as, without limitation, any activity that promotes or furthers any criminal activity or enterprise, violates another Customer or any other third party's privacy or other rights, or creates or distributes computer viruses; harm minors in any way; transmit or make available any content that is unlawful, harmful, threatening, abusive, tortious, defamatory, vulgar, obscene, indecent, violent, hateful, racially or ethnically objectionable or otherwise objectionable; transmitting or making available any content that the user does not have a right to make available under any law or contractual or fiduciary relationships, including, without limitation, any content that infringes the copyright, trademark or other intellectual and industrial property rights of a third party; transmitting or making available any content or material that contains any software virus or other computer or programming code (including HTML) designed to interrupt, destroy or alter the functionality of the Service, its presentation or any other website, computer software or hardware; interfering with, disrupting or reverse engineering the Service in any way, including, without limitation, intercepting, emulating or redirecting the communication protocols used by us, creating or using cheats, mods or hacks or any other software designed to modify the Service, or using any software that intercepts or collects information from or through the Service; scraping or indexing any information from the Service using any robot, spider or other automated mechanism; engaging in any activity or action that, in our sole and absolute discretion, results or may result in deception or fraud against another Client; transmitting or providing access to any unsolicited or unauthorized advertising or bulk communication, such as, but not limited to, spam email, instant messaging, "spimming," "spamming," chain letters, pyramid schemes or other forms of mass communication; creating Accounts on the Website by automated means or under false or fraudulent pretenses; impersonating another Client or any other third party; or any other action that we reasonably believe is contrary to our business principles.
The above list of Prohibited Conduct is not exhaustive and is subject to change by us at any time.
from time to time. We reserve the right to investigate and take any action we deem appropriate or necessary in the circumstances, in our sole discretion, including, without limitation, removing a Client's post(s) from the Service and/or terminating their Account, and to take any action against any Client or third party who directly or indirectly engages in, or knowingly allows any third party to directly or indirectly engage in, Prohibited Conduct, with or without notice to such Client or third party.
20. Links to other websites
The Service may contain links to third-party websites that are not maintained by us, are not affiliated with us, and over which we have no control. Links to such websites are provided solely for the convenience of Clients and are in no way investigated, monitored, or checked for accuracy or completeness by us. Links to such websites do not constitute any endorsement by us of and/or any association with the linked websites, their content, or their owner(s). We have no control over, and are not responsible for, their availability, accuracy, completeness, accessibility, or usefulness. Therefore, when accessing such websites, we recommend that you take the usual precautions when visiting a new website, including reviewing their privacy policy and terms of use.
21. Complaints
21.1 If you have any questions or queries regarding these Terms, you should contact our Customer Support Department via the links on the Website and use your Registered Email Address in all correspondence with us.
21.2 Notwithstanding the above, we will not have any liability to you or any third party in responding to or taking action in relation to any complaint we receive.
21.3 If the Client is dissatisfied with the way a rate was calculated, the Client must provide details of their complaint to our Customer Support Department. We will make reasonable efforts to respond to such requests within a few days (and in any event, we aim to respond to all such requests within 28 days of receipt).
21.4 Disputes must be filed within three (3) days of the decision on the relevant rate. No claims will be honored after this period. The Client is solely responsible for transactions under their Account.
21.5 If a dispute arises between you and us, our Customer Support Department will attempt to reach an agreed-upon resolution. If our Customer Support Department is unable to reach an agreed-upon resolution with you, the matter will be referred to our management.
21.6 If all efforts to resolve the dispute to the satisfaction of the Client are unsuccessful, the Client has the right to refer the dispute to arbitration.
22. Assignment of rights
Neither these Terms nor any rights or obligations under them may be assigned by you without our prior written consent, which will not be unreasonably withheld. We may assign all or any part of our rights and obligations under these Terms to any third party without your consent, provided that such third party is able to provide a service of substantially similar quality to the Service by posting a written notice to that effect on the Service.
23. Separability (Severability)
If any provision of these Terms is held by any competent authority to be unenforceable or invalid, the relevant provision will be amended to ensure that it is enforceable in accordance with the original intent to the maximum extent permitted by applicable law. The validity and enforceability of the remaining provisions of these Terms will not be affected.
24. Violation of these Terms
Without limiting our other legal remedies, we may suspend or terminate your Account and refuse to provide you with further Services, in either case without prior notice, if, in our reasonable opinion, you breach any material provision of these Terms. Notice of any such action will, however, be promptly provided to you.
25. General Provisions
25.1 Term of Agreement. These Terms remain in effect while you access or use the Service, or are a Client or visitor to the Website. These Terms survive termination of your Account for any reason.
25.2 Gender. Words in the singular include the plural and vice versa, words in the masculine gender include the feminine and neuter gender and vice versa, and words denoting persons include individuals, partnerships, associations, trusts, unincorporated organizations and corporations.
25.3 Waiver. No waiver by us, whether by conduct or otherwise, of your breach or threatened breach of any term or provision of these Terms shall be effective against us or binding on us unless it is in writing and duly signed by us and, unless otherwise provided in the written waiver, shall be limited to the specific breach in respect of which it is made. Our failure to enforce at any time any term or provision of these Terms shall not be construed as a waiver of such provision or of the right to enforce it at any other time.
25.4 Acknowledgment. By subsequently accessing or using the Service, you acknowledge that you have read, understood, and agreed to each provision of these Terms. As a result, you hereby irrevocably waive any future argument, claim, demand, or proceeding that conflicts with any of the provisions of these Terms.
25.5 Language. In the event of a discrepancy between the English language version of these rules and any other language version, the English language version shall prevail.
25.6 Applicable Law. These Terms shall be governed exclusively by the laws in force in the State of Anjouan, Union of Comoros.
25.7 Entire Agreement. These Terms constitute the entire agreement between you and us regarding your access to and use of the Service and supersede all other prior agreements and communications, oral or written, regarding the subject matter hereof.